How Catchly compares with other Shopify chat apps
Plain, side by side comparisons with six well known chat apps. Facts about each app come from its own public pages, such as its pricing page, its Shopify App Store listing or its help center, as of October 2026. Where another app is the better fit, we say so.
Comparisons
Catchly vs Shopify Inbox
Shopify's own free chat with an AI agent, or a paid AI sales chat with more controls.
Catchly vs Tidio
A multichannel inbox with an AI add on, or one AI sales chat with flat pricing.
Catchly vs Gorgias
A full helpdesk billed per ticket, or a storefront AI chat with flat plans.
Catchly vs Zipchat
AI billed per reply across many channels, or per conversation on your storefront.
Catchly vs Rep AI
Pricing by store visitors, or by AI conversations, for a Shopify sales chat.
Catchly vs Chatty
Two per conversation AI chats at a similar entry price, with different limits.
How to read these pages
Chat apps for Shopify count usage in very different ways. Some count conversations, some count every AI message, some count support tickets and some count store visitors. The same store can pay very different amounts depending on which one it picks, so each page explains how the other app counts and what happens when a store goes past its limit.
Prices and plans change often. Each page lists the pages we read and the date we read them. Please check the other app's own pricing page before you decide.
Where Catchly fits
- Small and growing Shopify stores that want an AI chat on their storefront answering product, shipping and returns questions from the store's own data.
- Stores that want a flat monthly price with no overage charges, billed on their Shopify invoice.
- Stores that want every chat to be able to capture an email, so a question asked after hours still gets a reply.
Catchly is a web chat for your Shopify store. It is not a full helpdesk and it does not answer WhatsApp, Instagram, email or phone. If you need those today, one of the apps compared here may suit you better.
The quickest way to judge any chat app is to ask it hard questions. Try Catchly on our demo store and compare the answers yourself.
Be one of the first stores on Catchly
Catchly is live on the Shopify App Store. Start on the Free plan, or try any paid plan free for 14 days. Billing goes through your Shopify invoice.