Catchly Install Catchly
Features

Everything a store chat should do, and nothing it should not

Catchly is built around two ideas: catch every customer question, and answer from what your store actually says. Every feature below serves one of them.

Honest answers

Catchly is built to answer only from your store's own data. When the answer is not in your store, it says it is not sure and offers a person.

  • Learns your store by itself. Products, collections, pages and policies sync on install and stay up to date.
  • Product cards with add to cart. Shoppers see the product photo and the price for their own country, and can add the right item to their cart straight from the chat.
  • Suggested questions. Up to three questions shoppers can tap to start, based on your shipping, returns and size pages, or written by you.
  • Promise guard. Built to stop the AI offering refunds, reshipments, discounts or delivery dates that your policies do not state. Those chats come to you.
  • Fix this answer. Correct a reply once and Catchly follows your correction from then on.
  • Test chat with sources. Before going live, see exactly where each answer came from.
  • Clear AI notice. Shoppers are told at the start that they are chatting with an AI assistant.

Catch every question

Every shopper can ask a question straight away. Every chat can capture the shopper's email, so you can follow up even after they leave.

  • No sign in wall. The chat is open to every visitor.
  • Lead capture when you choose. Ask for an email when the store is closed, when the AI hands over, or when a shopper wants a follow up.
  • Offline email reply. If the shopper has gone, Catchly emails them the answer.
  • Leads synced to Shopify. Captured leads are added to your Shopify customer list. Marketing consent is an unticked box the shopper chooses.
  • Order tracking. Once Shopify approves Catchly's access to order details, shoppers enter their order number and email, and the status shows only when both match.
  • The shopper's language. Replies in the language the shopper writes in.

You stay in control

The AI works for you. You decide what it may say, when it hands over, and whether it is on at all.

  • Live takeover. Jump into any conversation from your inbox.
  • Handoff rules. Choose when the AI passes a chat to a person, and set your business hours.
  • Blocked topics. Tell Catchly what it should never discuss.
  • One click AI off. The AI stops at once and the chat stays up for you.
  • Alerts. Email and in admin alerts when a shopper needs you.

Kind to your store

A chat should not get between a shopper and the buy button.

  • Light to load. A very small script loads first. The full chat loads only when a shopper opens it.
  • Stays out of the way. Detects sticky add to cart bars and moves aside.
  • Mobile placement. Separate position settings for phones.
  • Your brand. Your store name and logo, colors, copy and position, with a live preview in your admin before you save.
  • No code. Turned on from your theme settings with one click.

See what it does for you

Know what shoppers ask and which sales the chat helped make.

  • Sales dashboard. Conversations, leads and orders that came after a chat. Full breakdown on Growth and Pro.
  • CSV export. Download your leads at any time on paid plans. Every chat stays readable in your inbox.
  • Proactive messages. Greet shoppers with a short message next to the chat button, on product pages or on every page. Each shopper sees it at most once a day, never on the cart or checkout, and the chat only opens if they click. Growth and Pro.
  • Email marketing sync. Shoppers who tick the marketing box in the chat join the email list you choose. Shoppers who do not tick it are never subscribed. Pro.
  • AI visibility check. AI shopping assistants can only describe what your product data says. The check scores each product on the details shoppers ask about, such as materials, sizing, care, images and your store policies, and lists what is missing in plain words. Every plan sees its five lowest scoring products. Pro checks every product, puts first the ones shoppers asked about when the chat had no answer, and drafts suggested wording from that product's own data for you to review and paste into Shopify yourself. Catchly has read access to your products only, so it does not change them.

See the features at work

How these features answer the questions shoppers ask most.

Be one of the first stores on Catchly

Catchly is live on the Shopify App Store. Start on the Free plan, or try any paid plan free for 14 days. Billing goes through your Shopify invoice.

Install CatchlySee pricing