The questions your shoppers ask, answered from your store
Most shoppers who open a store chat ask one of a handful of questions. Will it fit? When will it arrive? Can I send it back? Which one should I get? Here is how Catchly handles each one, using only what your store already says.
Use cases
Sizing and fit
Answer what size should I get from your own size guide and fit notes.
Shipping and returns
Shipping costs, delivery areas and return windows from your own policies.
Product comparisons
Side by side comparisons and Help me choose, built from your own catalog.
After hours lead capture
Answer at night, take an email when a person is needed, and reply later.
French and multilingual stores
Replies in French and other languages, from the same store data.
What every use case has in common
- Your store is the source. Catchly reads your products, collections, pages and policies, and stays in sync when you change them.
- It says so when it does not know. If your store data has no answer, Catchly offers a person or takes the shopper's email instead of guessing.
- You can always step in. Take over any chat from your inbox, correct an answer once with Fix this answer, or switch the AI off in one click.
See it for yourself on our demo store, or read the full feature list.
Be one of the first stores on Catchly
Catchly is live on the Shopify App Store. Start on the Free plan, or try any paid plan free for 14 days. Billing goes through your Shopify invoice.