To help us answer quickly, include your store address (yourstore.myshopify.com) and what you expected to happen.
Step by step guides for setup, teaching the AI, the inbox, plans and troubleshooting are in the Catchly help center.
Quick answers
The chat is not showing on my store
Open Catchly in your Shopify admin and use the Turn on the chat step. It opens your theme editor with Catchly switched on. Click Save in the theme editor.
The AI gave a wrong answer
Open the chat in the Catchly inbox and click Fix this answer under the reply. Write the answer you want, and the AI gives it from then on. You can see and change these answers under Exact replies on the Knowledge page.
Ask Sidekick about your chat
In your Shopify admin, ask Sidekick things like: What did shoppers ask about the rain shell? Which questions could my chat not answer? How many leads did Catchly get this week? How did my chat do last week? Is Catchly live? Sidekick reads the answer from Catchly. It can also open Catchly with a new answer or a fixed answer filled in, and nothing is saved until you click Save. See Ask Sidekick about your chat.
I want the AI off right now
On the Catchly home page, click Turn AI off now. The chat stays open so your team can keep replying.
The chat button covers my add to cart bar on phones
In Settings, raise Lift on phones until the button sits above the bar.
Billing
Plans are billed by Shopify on your Shopify bill. You can change or cancel your plan from the Plans page in Catchly. We never add extra charges: at your monthly limit the AI pauses and the chat keeps collecting questions and emails.
Canuckt Synergy Solutions Inc., Bedford, Nova Scotia, Canada.