How can we help?
Short guides for setting up and running Catchly on your Shopify store. These guides show how it works once you install Catchly from the Shopify App Store.
Getting started
Install Catchly, turn on the chat in your theme and send a test chat.
Teach the AI
Knowledge, skills, tone and instructions, exact replies, Fix this answer and hiding items from the AI.
Inbox and taking over
Read chats, take over from the AI, hand back and use saved replies.
Leads and Shopify customers
Where emails go, marketing consent and CSV export.
Ask Sidekick about your chat
Ask Shopify Sidekick what shoppers asked, what the AI could not answer, and how the chat did.
Plans and billing
Free plan, trials, how limits work and why there is no overage.
Languages
How Catchly replies in the shopper's language.
Proactive messages
A short message next to the chat button, shown at the right moment.
Klaviyo
Send leads who agreed to marketing to your own Klaviyo list.
Privacy and data deletion
What is stored, shopper requests and what happens when you uninstall.
Troubleshooting
The chat is not showing, settings look old, or your store has a password.
Contact support
How to reach a person and what to include.
Prefer to ask a person?
Email support@catchlychat.com. A person reads every message and replies within 1 business day, Monday to Friday. Include your store address (yourstore.myshopify.com) so we can find your account quickly.