Ask Sidekick about your chat

What you can ask

• What did shoppers ask about a product? For example: What did shoppers ask about the rain shell this month? Sidekick lists the most asked questions about that product in the last 30 days, and how many the AI could not answer.
• What could the AI not answer? For example: Which questions could my chat not answer? You get the same list as the Gaps tab on the Knowledge page, most asked first.
• How many new leads did I get? For example: How many leads did Catchly get this week? Sidekick gives the number and the week before. Names and emails stay on the Leads page in Catchly, and Sidekick gives you the link.
• How did the chat do? For example: How did my chat do last week? You get the numbers from the Last 7 days cards on the Catchly home page, or the last 30 or 90 days.
• Is the chat live? For example: Is Catchly working on my store? Sidekick gives the same answer as the home page, with the one thing to fix if there is one.

Add or fix an answer from Sidekick

After Sidekick shows a question the AI could not answer, ask it to add an answer or to fix the answer. Sidekick opens Catchly with the form filled in:

• Add an answer opens a new question and answer on the Facts and Q&A tab.
• Fix this answer opens a new exact reply, which the chat then gives word for word.

Sidekick can fill in the text you tell it, but nothing is saved until you check it and click Save.

What Sidekick can see

Sidekick only reads from Catchly. It cannot change your settings, reply to shoppers or turn the AI on or off. It sees your own store's data and nothing from other stores. Shopper questions are shown with email addresses and phone numbers hidden, and leads are counts only. Sidekick's reads of your Catchly data are recorded in your store's access log, like reads in the Catchly admin.

Before you start

• Use Sidekick in your Shopify admin on a computer. Shopify does not offer Sidekick in the admin in a mobile browser.
• The first time Sidekick wants to use Catchly in a conversation, it asks you to approve it.
• If Sidekick does not pick Catchly, name it in your question, for example: Ask Catchly which questions it could not answer.
• Numbers count live shopper chats only. Chats from the Catchly test console are left out, and days are counted in UTC.