Email us
Support: support@catchlychat.com
Everything else, such as partnerships or press: hello@catchlychat.com
What to include
- Your store address, such as yourstore.myshopify.com.
- What you expected to happen, and what happened instead.
- For a chat problem, the shopper's email or a few words from the chat, so we can find it.
- A screenshot, if it helps.
Please do not send passwords, API keys or card details by email. We will never ask for them.
What to expect
- A reply from a person within 1 business day. Pro plan emails are answered first.
- If something is broken for many stores, we email the stores affected with what happened and when it is fixed.
- We will never ask you for a review before helping you.
Catchly is made by Canuckt Synergy Solutions Inc., Bedford, Nova Scotia, Canada.
Still stuck? Email support@catchlychat.com with your store address. A person replies within 1 business day, Monday to Friday.