How it works
When a shopper writes in French, the AI replies in French, using your store data. The same goes for many other languages. Your greeting and the chat buttons follow the shopper's language too.
Your store data stays as you wrote it. If your product pages are in English, the AI reads them in English and answers in the shopper's language.
Languages your team answers in
Under Settings, Languages, tick the languages your team can also reply in. You need at least one.
Tips
- Send a test chat in each language your shoppers use, and check details such as materials and sizes.
- If a translated answer is not right, use Fix this answer and write the reply in that language.
- Facts that matter, such as water resistant or waterproof, are best stated clearly on the product page.
The Catchly admin itself is in English.
Still stuck? Email support@catchlychat.com with your store address. A person replies within 1 business day, Monday to Friday.
Next: Proactive messages