Plans and billing

The plans

• Free: 50 AI conversations a month, unlimited chats with your team, lead capture, leads added to your Shopify customers, Fix this answer, forms in chat, Often bought together cards, Shopify Flow triggers and 20 knowledge entries.
• Starter: 500 AI conversations a month, CSV export of leads and 200 knowledge entries.
• Growth: 2,000 AI conversations a month, the daily sales breakdown on the dashboard, a proactive message with behaviour triggers, the replay tester and 1,000 knowledge entries.
• Pro: 6,000 AI conversations a month, Klaviyo sync, the full AI visibility check, signed webhooks, priority support and 5,000 knowledge entries.

Prices are on the pricing page. Annual billing gives you 2 months free.

What counts as an AI conversation

One shopper chat with at least one AI reply, counted once per 24 hours. A shopper who asks five questions in one chat is one conversation. Chats that only your team answers are not counted, and neither are test chats.

What happens at your limit

There is no overage charge, and Catchly does not move you to a bigger plan by itself. When you reach your limit:

• the AI pauses for the rest of the month;
• the chat stays on your store, and shoppers can still ask questions and leave their email;
• your team can still reply in the inbox.

Your count starts again at the start of each calendar month (UTC). The Home page and Settings, Plans show how many you have used.

Free trial

Every paid plan starts with a 14 day free trial. If you go back to Free or uninstall before the trial ends, Shopify does not charge you for that plan.

Change or cancel a plan

1. Open Settings, then Plans, and click Change plan.
2. Shopify's plan page opens. Pick a plan and approve it. Nothing changes until you approve.

To stop paying, choose Free or uninstall Catchly. When you uninstall, your plan ends. If you install again later, you start on Free.

Where the charge appears

Charges appear on your normal Shopify bill, in USD. We do not keep a card on file. Refunds are issued through Shopify. Email support@catchlychat.com with your store address and we will look into it.