Proactive messages

What shoppers see

A small message appears next to the chat button. It does not open the chat by itself and plays no sound. Shoppers can tap it to start a chat or ignore it.

To keep it polite, the message is not shown on cart or checkout pages or while the chat is open, and a shopper sees it at most once a day.

Turn it on

1. Open Settings and go to Proactive message.
2. Switch on Show a proactive message and write your message.
3. Under When to show it, choose After a number of seconds on the page, or After the shopper scrolls halfway down the page.
4. Under Where to show it, choose product pages or every page.
5. Save.

If Catchly says it could not update your storefront, wait a minute and save again.

Ideas that work well

• "Not sure about sizing? Ask me about fit."
• "Questions about shipping to your country? I can help."
• "Looking for a gift? Tell me who it is for."

Keep it short and helpful. A message that answers a real question tends to get more replies than a sales line.